STANDARD BANK BUSINESS BANKING SERIOUS PROBLEM

Standard Bank has got some serious customer service issues and seriously need to rethink the way they treat and perceive their customers. How many customers have they let down when they update their FICA documentation requirements? How many e-mails does it take to get a consultant to respond? How long does it take Standard Bank Bedfordview to respond? One seriously have to question the competency at the branch. According to Standard Bank they do not want you to contact the branch and according to Standard Bank Head Office Compliant Escalations the branch is \UNDER NO OBLIGATION TO TAKE OR ANSWER YOUR CALL\" the customer in the branch that is with the consultant is more important then your phone call, I agreed that any customer is important but how do you extinguish that the customer that is desperately trying to get hold of the branch or branch manager is not important and has a very urgent pressing problem that they branch the very consultant is not able to solve because she is too busy with \"new customers\". Then who is the caller, a potential customer a very valuable existing customer or a customer that can become a very valuable customer? Apparently not. "