Standard Bank Business Banking Poor Service KZN Davenport Branch

Item: Standard Bank
Rating: 1
Author: Sherwyn B

Business Bank 32 day notice account

Having been into the bank on 3 occasions (Standard Bank Kzn Davenport Branch) to change the signatories on the account, the bank has failed to do so, over a period of 2 years.

Now that we do need access to the funds, we dont cause the bank has not got the latest information on hand, and the block of flat that this account is for, now has no water, due to the account been in arrears.

Having visited the bank this past Saturday for the time, we where promised from the manager (assisted by cathy, she was as helpful as can be) that the banker previously in charge of the account (raj) would contact us to resolve this issue on Monday, it is now Wednesday and still no call

We now have a properly left without water, due to the incompetency of the bank

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

16 Sept 2021, 02:49

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)

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Standard Bank's reply16 Sept 2021, 02:49

Official