Standard Bank Business Banking PAthetic

Pathetic and atrocious. I've recently opened a Standard Bank Business account, and this is the first month in which i am utilizing said account.

I have a business partner and venture based in the UK. Funds were transferred to my SB Business Bank Account on the 26th, and it had cleared immediately. As i was only due to pay my staff on the 27th, there wasn't any need for me to perform any transactions.

2 hours later, the funds had reversed. An individual from the Transactional ***** Department by the name of Lucky Mosiane, had called to notify me that they need to receive confirmation of the transaction from the senders bank out of the UK.

I have provided confirmation of the transaction as of the 27th, but i stil do not have my money. Nor have i received any communication since from Lucky Mosiane.

Standard Bank are absolutely pathetic and this is tantamount to *****ing. My personal banks are Capitec and Discovery, and i did not receive any hassle or delay at all.

The only individuals who've been helpful are Phumla Msomi and Nontobeko Merasi.

I've spent literally hours trying to speak to Lucky Mosiane to no avail. No decency or curtesy. As off 28/01/21 12h37, i stil do not know when i will receive my money, and nobody has given me a time frame.

Worst Business Bank ever. Moving to ABSA soonest