Standard Bank Business Banking No Urgency

We bought over a sawmill company in Nigel and we are taking over the existing bank account.We had a meeting with Naseem to advise her that we will be taking over the account.She advised us to first have the CPIC process completed and register us as the new directors of the company which we did.We are now struggling to get an appointment with Business Banking and they advised that they can only help us next week and that they will phone us on Monday to make an appointment.Is this how you treat business banking clients?In the meantime we are running a sawmill and dont have access to a bank account and have to use our personal accounts how pathetic is this?Please ensure that someone else that understands urgency of business banking assist us urgently!!!!!!