Standard Bank - Business Banking is a Circus

I have had a Standard Bank Business Banking for 38 years. I requested my Business Banker on the 9th of July 2024, to close my account with immediate effect as I have de-registered the business. I have subsequently escalated the request to both the level 1 and level 2 contacts that are supp**** for escalation purposes, and yet again, I received a statement today dated the 5th of September 2024, indicating a debit had been made. The escalations and Business Banker also copied various other people in following up on my request, and has been closed nor an apology for all my billable time being wasted in having to continuously follow up on this.