Standard Bank Business Banking Disappointing

I'm totally unhappy with Standard Bank Business Banking. I've been a customer for over 20 years. My business has been doing great over the years, however, every time I apply for a business loan it gets declined. Recently when applying for a loan, the level of unprofessionalism displayed towards me was just unbearable. I was told my application failed via email, there is no proof that an application was even done. When I asked for proof I get ignored. For the second try within the past 5 weeks, only then was I asked for my business financials. Are the business/company financials not the first thing which should be considered when applying for a business loan? It begs the question as to how then was my first application submitted without financials? I've been a loyal customer for so long yet I'm really just being treated like a nobody. The business banking representative who gave me the runaround was Ntobeko Mzolo. I wasn't even given a reference number for my application