Standard Bank Business Banking Call Centre and ATMs

I Phoned Standard Bank on the 27th of December after my husband and attempting to do 2 withdraws at an atm for amounts of R5000-00 the machine gave me a slip saying -Autocash E313 Code 0023 We cannot process your request due to a technical problem, please try again later . I was supp**** with reference ********** 546 I have had no phone call from standard bank updating me on the progress of this even after it has gone our of its ETA , today when i phone i am informed that the Custodians say the funds have been paid out to me . I will not be made a **** when i have proof of the machine not functioning , I demand that The R10000-00 be returned . Today I was supp**** with a ref ********** 262 by a lady from the Complaints Devision . I cannot stress enough how horrid the service is i have received from the call centres thus far and i wish to have this matter tended to and resolved immediately