STANDARD BANK BUSINESS BANKING BAD SERVICE

I am in disgusted of the bad service received from Standard Bank Business division. I have been struggling for 3 months to get something from the bank. To this day I have made 10 phone calls, to call centres and business bankers. Each time my query is escalated and nobody returns my calls. I have formally complained at the complaints department via email low and behold, still no reciprocation. My business banker returns my emails 5 days later and some emails has not been responded on. I do not consider myself a crazy annoying client but I feel like I am going crazy with rage. There is no number to contact without ending up at a call centre where useless staff cannot assist you. There is no accountability since everything is vague and laxy-dazy. I am a small business owner and have the challenges of a small business .At least my bank should have my back in some form or other. The journey with STD bank has been treacherous for the last 3 months and I am so disappointed that our service levels in this country has dropped so dramatically