1 reviews | Active since Nov 2018
Standard Bank Business Bankers Ignore their Customer EMails
I received an Email from my "dedicated business banker" Mr Russell Benvenuti on 18 September 2025 to inform me that my business could qualify for an overdraft facility.
On the 29th of September 2025 I returned an Email to Mr. Benvenuti requesting what would be required to apply.
On the 30th of September 2025 Mr. Benvenutti responded to my Email regarding the requirements.
On the 30th of September I rep**** to Mr. Benvenutti requesting that the Directors of the business be updated on Standard Bank side on which Mr Benvenutti advised which documents are required.
I Email all relevant documents to Mr. Benvenutti on 30 September 2025 which Email he read on 01 October 2025.
On 27 October I sent an Email to Mr. Benvenutti to request on the status of the change of Directors.
On 27 October Mr. Benvenutti rep**** "Let me just check with our support guys to see of its updated, will advise shortly, many thanks." - I never received any further communication.
On 11 November 2025 I again sent a follow up Email to Mr. Benvenutti on which I received NO response.
On 02 December 2025 I again sent a follow up Email to Mr. Benvenutti which he read and I received no response.
On 14 January 2026 I phoned Mr. Benvenutti, he did not take the call. On 14 January 2026 I phoned Mrs. Marcia Naiker, she did not take the call.
On 14 January I got through to a lady named Joyce (I assume she works at standard bank business division) and explained the situation.
While I held on Joyce got hold of Mr. Benvenutti and Marcia who allegedly said "No this is too long, we will sort this out an be in contact with the customer today"".
Joyce advised that she will contact me before the end of the business day to confirm if I received corespondence from Mr. Benvenutti or Marcia.
Today is the 30th of January 2026. I have not received any call from Mr. Benvenutti, Mrs. Marcia Naiker nor Joyce.
I can't renew my business cheque card, as the Directors have not been udated. My "Dedicated" business banker is to useless or ***ard to call me as he is obviously not doing his job.
Standard Bank is moving to a new business online app which I can't use as I do not have an active business cheque card.
This is absolutely pathetic service to a customer.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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