Standard Bank Business Banker

Dear Sir/ Madam I am writing this email with extreme disappointment by the poorest service I have been receiving at Standard Bank, Rosebank Branch. In March 2022 I opened a business account, the person who assisted me was Melicia Abrew, although I was not entirely happy with the service. I did not have any issues. Fast forward… In January this year I went to the bank to ask for more assistance as the business is growing gradually, only to be told that Melicia had retired, I was shocked to hear because there was no communication sent to say I was transferred to someone else. When I went to the manager, she told me the person who will be assisting me going forward was Andrew Rippon, I then went to him to formally introduce myself and further asked for assistance. Andrew told me that I should book an appointment, I told him, I would rather wait because I had already taken a day off to deal with Baking. I waited for five hours, I got there at 10h00 only to be attended to at 14h00. The reason for the visit was that I needed a business loan of R800 000, Andrew asked for financial statements and the quotation to proceed with the application. As soon as the I submitted, he proceeded and the application was declined because of my personal credit. I told him that I will be settling the credit and as soon as I get settlement letter, I will send it to him. I did so and he emailed to say my credit was updated, only to be told that it declined, I was not given a specific reason why this time and he also told me that I needed to produce proof that is the contract(SLA). I felt offended by this, I felt like I was a ********, why do I now need to have proof. I am a client at Standard Bank. I pay employees every month an amount of just over R100 000 without fail. My business is in good standing I even had to send business insurance. This has caused so much distress and frustration in the day to day running of the business. Why didn’t he educate me about the procedures when applying for finance for business, why I am being discriminated, why I am I being treated like a ********, why is he supressing a black business that is trying to alleviate high rate of unemployment in South Africa, this is not fair, do our white counterparts get this kind of treatment. I request that Standard Bank move my account to the Bank that will assist me with respect, where I will get excellent service without having to complain and also to build a profile that I have already built with you since March last year with immediate effect. Regards,