SM
Sanelisiwe M

1 reviews | Active since Dec 2017

04 Mar 2023, 10:23

Standard Bank Business Account Shame

I am so frustrated right now. I have a business account with standard Bank and it was deactivated. I've been calling them to reactivate but they NEVER pick up the phones. I have waited for hours to the calls. I have been calling now for few days. I went to the branch they gave me a wrong email to send my business documents. I will never recommend anybody to use standard Bank as a bank for business because they are literally not there for businesses at all. I called the complaints number, the lady with kids with the background told me they don't have access to business accounts. So I was complaining in a wrong department. I'm stuck cos I can't leave work and go to the branch and then waste my time again like the last time. I'm soooo disappointed. I wouldn't even be surprised if they don't respond to this. We work. Their banks close early. It's the worst bank to do business with.

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Replies (7)
Standard Bank
Standard Bank's reply04 Mar 2023, 11:13
Official
Dear Sanelisiwe

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, 
Standard Bank Hello Peter Team 
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SM
Sanelisiwe M's update04 Mar 2023, 12:18
Reviewer Update
*** is my number.
SM
Sanelisiwe M's update04 Mar 2023, 12:19
Reviewer Update
I haven't received any call. My phone is one.
Standard Bank
Standard Bank's reply04 Mar 2023, 13:37
Official
Hello Sanelisiwe 

Thank you for responding. We have escalated your complaint to our Business Banking team. 

They will be taking a closer a look and will get back to you, kindly await a call from the bankers.

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
SM
Sanelisiwe M's update04 Mar 2023, 13:45
Reviewer Update
Thanks. I'll wait.
Standard Bank
Standard Bank's reply04 Mar 2023, 16:55
Official
Hello Sanelisiwe

Thank you for your patience. 

Regards,
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply06 Mar 2023, 15:19
Official
Good day Sanelisiwe

We would like to thank you for giving us the opportunity to assist in getting your matter resolve. We are glad we could assist. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team 
***