Standard bank business Account public relations officer

I recently opened up a standard bank business acc whereby i do outsourcing of work. I recieved my first payment and i have been blocked from accessing my funds . This is so pathetic as this was not advised to me by my personal banker who doesn't even respond to my emails. I called the customer care line and they are just as useless. The agent advised to to get a corporate company to get to call them. I can lose my first contract because standard bank refuses to ****** call the company to confirm. Further to that my clients are awaiting there payments from me . This is so pathetic of the way this bank handle things yet the account holder is also a member of Standard bank. They will lose business because of their pathetic services