Standard bank business account, not so good idea

I opened a business account with Standard Bank via online. Account was opened on 26 September 2023 and I deposited money into the account.

According to the agent who opened my account, Standard Bank in Vaal Mall will Calle as soon as my card arrived. No phone call yet. Today I went to the bank, just to get the notice that some renovations is going on and the bank will be closed for some time.

So I tried to phone Standard Bank to arrange that my card can be delivered via courier. but every number I phoned was either an old number or the calls were dropped. So I tried to register for online banking. "The email already exits" was one response. So I changed to my business email. It's been 2 hours now and I am still waiting for a pin number that was supposed to be sent to my email. I then tri3d the "Help" function, phones the help number ***, just to be informed the number has changed.

Meanwhile Standard Bank have my money and I can't transfer or do any business.

I just want my money and they can keep their account and card. I can not run a business this way