WS
Wouter S

1 reviews | Active since Mar 2020

20 Feb 2024, 13:06

Standard bank business account funds frozen

On the 8th of February I've discovered that my account was blocked by Standard Bank due to a malicious client claiming suspicious activity on my business account. Due to unforseen circumstances I couldn't fulfill my duties as company owner for 6 calendar days and hence my client thought that I'm not going to deliver his product. The client is unwilling to go to his bank (FNB) to retract his statement which has placed me in the position where I can't operate my business, can't pay wages and can't supply the product to the client. I've been to the police station twice to get affidavits for Standard bank as requested by them. I'm at the point were I'm fed up with the client's ****y attitude and decided to refund him. On Standard Banks instruction I submitted an affidavit stating that Standard Bank can refund the client on my behalf from the funds in my account but only if they receive communication from FNB that the case was retracted. After almost 2 weeks I'm still at square one. Standard Bank isn't standing behind their clients. None of the supposed investigators phoned me in the past 2 weeks. What do I tell workers who can't feed their families. What do I tell clients that I can't services do to this. Get my funds released! I more than happy to move to a different banking institution if this is the treatment and lack of support I can expect from Standard bank.

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Replies (12)
Standard Bank
Standard Bank's reply20 Feb 2024, 13:09
Official
Good day Wouter 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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WS
Wouter S's update20 Feb 2024, 14:09
Reviewer Update
Thank you for the reply. How do I go to work to get this resolved ASAP?
Standard Bank
Standard Bank's reply20 Feb 2024, 15:52
Official
Dear Wouter

Thank you for writing back to us.

Please note that we will flag this response with our team.

Kindly be on the look out for further feedback.

 
Kindest regards
Standard Bank Hello Peter Team 
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WS
Wouter S's update21 Feb 2024, 11:33
Reviewer Update
Hi, no contact from Standard Bank as yet. I need this resolved ASAP!
Standard Bank
Standard Bank's reply21 Feb 2024, 11:45
Official
Hi Wouter

Please note that your matter is still under review and our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply22 Feb 2024, 07:02
Official
Good day 

Thank you for the account details.

We are reviewing your matter and feedback will be sent to you shortly.

Kind regards
Standard Bank Hello Peter Team 
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WS
Wouter S's update22 Feb 2024, 07:51
Reviewer Update
Thank you
Standard Bank
Standard Bank's reply22 Feb 2024, 08:09
Official
Good day 

You are welcome!

Warm regards
Standard Bank Hello Peter Team
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WS
Wouter S's update23 Feb 2024, 09:11
Reviewer Update
Morning, please I need this sorted today! It's been 2 weeks now and no one and Standard bank seems to be able to assist me. Can someone in a top position who can sort this please contact me urgently! This will be the 2nd fortnight that I can't pay wages because my funds are frozen!
Standard Bank
Standard Bank's reply23 Feb 2024, 10:13
Official
Good day Wouter

Thank you for reaching out to us. 

The matter is currently being treated as a priority. 

Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days. 

We will revert with feedback as soon as a conclusion has been reached. 

We value and appreciate your patience and understanding. 

Kind Regards 
Standard Bank Hello Peter Team 
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WS
Wouter S's update24 Feb 2024, 13:08
Reviewer Update
Thank you Hello Peter team and really special thank you to Nandi for resolving this issue so quickly and efficiently. It is much appreciated!
Standard Bank
Standard Bank's reply24 Feb 2024, 13:12
Official
Dear Wouter

Customer service is our priority, and we are happy that we met that mark! 

We look forward to serving you again soon!
 
Kind Regards 
Standard Bank Hello Peter Team 
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