Standard Bank business account division

I have been trying to get a business account activated with Standard Bank since October to no resolve.

When I first app**** Ntombikayise Nkosi was initially helpful but since 24 October 2024 has not answered my email and my numerous attempts to call in to your division to get assistance with the activation.

For the past 3 weeks I’ve sent a communication to her or called in to your division where I was told either she was on leave that was fine and she would call me back on the Monday as that was when she would return and be able to complete the activation and when she would call. She never called me back that entire week ,I called in on Friday again I was told she on a call she’d phone me back. I received a call after 10 mins it only rang once but when I accepted the call it disconnected and still no follow up or email or anything.

I called today and got ahold of Bonginkosi Mthethwa who was not only unhelpful and disinterested in any of my concerns simply stating she clocks off at 16:00 with no solutions to my concerns even though I had told him I’ve been calling in multiple times is beyond appalling. It’s sad really knowing you have people like this who pick and choose how they treat clients based on their background or ethnicity siting that if I had been of any other race he would’ve taken it seriously. I never asked for an apology all I want is a solution because I don’t believe in apologising for something that isn’t directly your fault. How are you a qualified relationship banker with no solutions let alone the decency to attempt to resolve the problem?

In conclusion I’d like for my business account activation to be resolved as a matter of urgency and I don’t want Ntombi or Bonginkosi respectively to be allocated to being my relationship banker respectfully. I’m sure they’re better at their jobs when it comes to other races and that’s fine too I prefer not to work with them.