Standard bank business account consultants disgusting service

At this point you dont even deserve one star.. im extremely disappointed with Standard bank. I opened the business account on the 19 November 2023. Ive I spoken to 7 different people to get the account opened a month later. My account was finally opened on the 19 December and I was sent a bank confirmation letter. Ive sent emails to Standard bank requesting that they resend me the document in pdf format but all the consultants are ignoring me again. I'm honestly disgusted with the service. If only I knew this will happen I would have went to another bank