ND
Nhlakanipho D

1 reviews | Active since Feb 2020

27 Feb 2020, 15:56

Standard Bank Business Account

I would like to express my utmost disappointment in the Standard Bank Transactional ***** department, the attitude of the staff is even worse. My business account was frozen from the 10th of February till to date there has been no communication from this department. It is now month end, payments need to be made and invoices need to be cleared but standard bank is Transactional ***** department keeps giving me the run around and I have had the account for more than 2 years. My business is dying for this act and I've expressed the seriousness of this matter yet I cannot be assissted. The incompetence of the staff is disgusting. My latest interaction was with a staff member by name of Boitumelo whom had answers which were unsatisfactory and went on to drop my my call. This is unprofessional to the highest degree. I am disgusted by the service.

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Replies (5)
Standard Bank
Standard Bank's reply28 Feb 2020, 06:34
Official
Hello Nhlakanipho
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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ND
Nhlakanipho D's update28 Feb 2020, 17:43
Reviewer Update
I can't get in contact to your transactional ***** department I've been holding for 1h34 minutes.
ND
Nhlakanipho D's update28 Feb 2020, 17:43
Reviewer Update
The amount of abuse and my deteriorating status of my company is unacceptable, after this matter is sorted I am closing my business Account. I am really unhappy with the service. My business cannot fulfill it's month end obligations due to this matter. My business and personal credit score will take a huge knock from this.
ND
Nhlakanipho D's update02 Mar 2020, 08:31
Reviewer Update
So money can be deposited into my account and I cannot get access to my account but yet Standard Bank is able to deduct bank charges when it's due. Unfair practice!!!
Standard Bank
Standard Bank's reply13 Mar 2020, 15:55
Official
Hello Nhlakanipho 

We refer to your previous review and we confirm that the matter was responded to. 

Kind regards
Complaint Resolution Centre 
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