standard bank business a/c manager keeping swaping no reply no action within last 4 months

Dear Standard Bank Team, share our suffering experience within last 4 months till today We visited the Sandton branch today and were informed that the manager would assist us. We were given the contact details of Prabashnee Pillay (***) and directed to Angelique Neethling (***) from the CBD branch, who is reportedly still in charge of our account. However, we have been unable to reach Angelique Neethling as her Standard Bank email address is no longer active, and we keep receiving automatic replies.

Could you please confirm if both of these managers are still employed at Standard Bank? If so, we kindly request a professional and timely response to our concerns, as several days have already passed without any resolution. Thank you for your prompt attention to this matter. Vanessa Stander *** ***