Standard bank Bushbuckridge BAD SERVICE TO THE ELDERLY

Standard bank- Mpumalanga _ Bushbuckridge Branch. My mother who has been a customer of yours for the past 35years sudently she is now not good enough. She is an elder who has been travelling back n forth seeking assistance with her account which we started noticing the problems Jan 2026, The bank no longer sends her phone notifications on any transactions that takes place on her accounts. The best advise given to her by the lady *name i will withhold for now* was the issue lies with her phone. that she needs to buy a new simcard and a new phone. The same phone that works fine with other transactions notification from other banks. Mid Jan 2026 she went to the same branch to report on the unauthorized debits that goes out of her accounts after noticing it in her bank statements. The unauthorized debits have been on going from late last year. She was told that she needs to contact Std Bank ***** department there is nothing they could do to assist her at the branch .Elders are being treated like they don't matter at this particular branch , no lack of empath patience or understanding them.