JB
Johan B

1 reviews | Active since Jan 2019

25 Jan 2019, 12:20

Standard Bank bunch of ******!

Standard Bank are *******! Charging R60 fee to process a R300 payment from my cheque account to credit card on my behalf, as I could not do the transfer myself because the credit card was permanently removed from my profile app by them .... That fee was never mentioned to me when they offered to process the payment. They harass one every day for payment, even if an arrangement was made. When I logged a dispute about the R60, and asked for it to be refunded, my request was declined. They offer their help for clients in distress, yet they ****** the last drop of money from their already battling clients! As soon as I am back on my feet, I will move banks... I cannot wait for that day that I can bid you farewell!

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Replies (2)
Standard Bank
Standard Bank's reply25 Jan 2019, 12:56
Official
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply28 Jan 2019, 11:27
Official
Dear  Johan Badenhorst 

Thank you once again for posting your comments.

I refer to our telephonic conversation and can confirm that this matter has been addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre
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