Standard bank bullies clients

I have complained that the bank is not following procedure with regards to the National Credit act. I did not get feedback on that at all. A letter of demand is required then a final letter of demand and if their intention is to proceed with legal action a section 129 is required. Seems the bank just hand you over as they wish. I got a call from a unidentified black male saying he is calling me about my hellopeter complaint. I said it is a covenient time and he made it clear that the call is recorded for security purposes. Am i a security risk to Standard bank. After a long converation he started talking about the finacial issues that douth africa is currenly facing not answering any of my questions posted. What kind of people is employed at standardbank? I am now going to send the MD and CEO and see what their response will be why procedure does not get followed ad prescribed by law and if I am not happy then I wiil go to OMBUD and social media as this must now stop. Where does Law acknowlefge that a person may be contacted and threatened @07h00 in the morning.