Standard bank Bullies

Hi I had an overdraft with Standard Bank for my business. Due to contracts that I lost during covid I had to make arrangements for paying the amount back. In 2023 I lodged a complaint with the bank ombudsman due to standard bank having different attorneys bulling me to pay more that was agreed apon and that there is no reference on their side of the payments I have already made. Through the ombudsman an agreement was reached that this will be corrected and that the interest will be stopped and be reviewed every year. This has also not happened once again. I requested many times that they please make the outstanding amount fixed with fixed interest on it and they also do not want to assist me this way. This would have helped them and me to get their outstanding moneys. I am going to the ombudsman once again I am tired of trying to see to the obligations I have and just get more bul**** because I am trying to be a paying customer. I have also requested them to only correspond through email this has also not happened.