MA
Michael A

1 reviews | Active since Jan 2017

10 Jan 2017, 11:33

Standard Bank Buisness Department - Impossible to Get Hold

<p>I signed up for a money market account and my business banker told me I can get the money instantly from it. Well I need it urgently, and its been two days. The Money is listed under balance, but not under available, what good is that?</p> <p>Phoned into the call centre yesterday after 20 mins of holding I had to give up. Today after about 25 mins someone answers. I ask for the buisness phone number, they give me the same number I just phoned. Go round in circles for a bit, eventually I get the busness banking phone number. Everyone says they are not allowed to hand out their direct phone number (the Hillcrest branch), and being rude and not answering my question directly, instead of sayig who would like to speak to... oh sorry we not allowed to give out our number, the person just kept repeating, who do you want to speak to? Put me through to the business banker, it rings for 10 mins, then someone picks it up and puts it down!!! This is after holding the line for about 40 mins in total!! And being refused to be given and direct line! Now am I supposed to phone in for another 40 mins??</p> <p> </p> <p>Standard bank never ceases to waste huge amounts of my time. Highly recommend not using standard bank for business banking. Their systems dont work as the explain them too, then they are impossible to hold of. So much of my morning wasted instead of getting my own work done!!</p>

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Replies (1)
Standard Bank
Standard Bank's reply11 Jan 2017, 15:24
Official

Good day Michael Angelozzi

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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