Standard Bank Building Insurance's poor service

On the 29 June 2020 I logged a claim with Standard Bank because my house's geyser burst and the ceiling damaged. They responded immediately and sent me a claim number and a number for the service provider they've chosen to do the repairs. The name of their service provider is Onthatile Group PTY (Ltd) and they are based in Mthatha.

I had to call Standard Bank almost every other day because nothing was happening in the house. I have called, with my airtime, sometimes I'd spend more than R100 holding on the phone and I'd be sent from pillar to post. I have called them and their *********** service provider several times and they only went to the house on the 24th of July to replace the geyser, after almost a month of calling, both them (Service Provider) and Standard Bank. I now had to call Standard Bank and their service provider again for the ceiling. They only went yesterday, the 13th August 2020 to fix the ceiling and didn't even finish, but left my house, the debris and the rubble in the yard and their phones are off. At Standard Bank they still send me from pillar to post and I am tired now of this poor service.

The people who stay in the house have been living in a very cold house with no warm water and a damaged ceiling for almost the whole winter season. I am so upset because I pay my Standard Bank Insurance every month, without fail.