Standard Bank & BSV MOUNTY Couriers- service is minus 10

Item: Standard Bank
Rating: 1
Author: Ted W

Standard Bank like all the big 5 has a pathetic service record. Then Capitec came along Then the pandemic. In UK some 30 years ago I opened an account with ING a Virtual Bank NL. No Real Estate -No high prices- Savings shared between clients & ING. Away from home for unexpected reasons my MasterCard expire. I pulled all stops to get it from Jobg To Cape Town. 10.00 am today the phone rigs BSV Mounties advise the card is in CPT she will advise as soon as she has the drivers name, Card should be with me by noon approx. 3 phone calls later by me no reply ! I escalate it to Master Card Jobg saying fix the problem.These people are useless! MPHALA at MC call centre promises to cola me back herself .Its now 15,00 no call yet button be fair that was 10 mins. ago. Folks when you are wronged complain it is your right to receive HOT soup if you Ordered HOT SOUP in a restaurant! Ted Weber

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Replies (1)

Standard Bank's replyOfficial

16 Sept 2021, 02:48

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)

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Standard Bank's reply16 Sept 2021, 02:48

Official