MK
Mimie K

1 reviews | Active since Mar 2023

27 May 2023, 10:49

Standard Bank Brooklyn Mall

Yesterday I went to the Standard Bank branch at Brooklyn mall and received one of the worst services ever from a male teller. This was not the first time getting treated like trash by the same teller, I remembered him from the other experience I had with him a couple of months back. I got into the bank around 15:10 and registered at the front desk. By the time I got to his window, it was around 15:30 and the front door had been closed. My assumption was that in any establishment, the people who are already inside when the doors close get to be served. The teller in question shouted at me saying I "deliberately" went to the bank at closing time because I wanted him to work overtime. The other time I mentioned, he also mentioned that I was not supposed to go to the bank in the afternoon and was wasting his time...Is this an acceptable way to treat clients, who pay for services by the way, through the hefty monthly fees? Are we not supposed to have other commitments on the days that we visit banks for assistance? Worse still, I had a baby, yet this teller did not even take that into consideration.

0
Replies (5)
Standard Bank
Standard Bank's reply27 May 2023, 11:02
Official
Dear Mimie

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please  send us your ID number via private message so we can assist accordingly 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply28 May 2023, 10:46
Official
Good day Mimie

Please note that our team tried calling you to no avail.

Kindly confirm a convenient time we may call you back.

Have a great day further 

Kindest regards
Standard Bank Hello Peter Team 
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MK
Mimie K's update28 May 2023, 20:39
Reviewer Update
Good day

I had my phone on me the whole day, but I never saw any missed call. Perhaps they tried calling a wrong number.
Standard Bank
Standard Bank's reply28 May 2023, 21:11
Official
Dear Mimie

Our team will be in touch tomorrow.

Please be on the look out of our call.

Thank you


Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply29 May 2023, 12:31
Official
Dear Mimie

Our team unsuccessfully attempted to call you earlier. We also emailed you. Please review and reply.

Please indicate a time that works for us to speak with you.

Enjoy your lovely day.

Many thanks

Kindest regards
Standard Bank Hello Peter Team 
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