1 reviews | Active since Mar 2023
Standard Bank Brooklyn Mall
Yesterday I went to the Standard Bank branch at Brooklyn mall and received one of the worst services ever from a male teller. This was not the first time getting treated like trash by the same teller, I remembered him from the other experience I had with him a couple of months back. I got into the bank around 15:10 and registered at the front desk. By the time I got to his window, it was around 15:30 and the front door had been closed. My assumption was that in any establishment, the people who are already inside when the doors close get to be served. The teller in question shouted at me saying I "deliberately" went to the bank at closing time because I wanted him to work overtime. The other time I mentioned, he also mentioned that I was not supposed to go to the bank in the afternoon and was wasting his time...Is this an acceptable way to treat clients, who pay for services by the way, through the hefty monthly fees? Are we not supposed to have other commitments on the days that we visit banks for assistance? Worse still, I had a baby, yet this teller did not even take that into consideration.
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Kindest regards
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please send us your ID number via private message so we can assist accordingly
Kindest regards
Standard Bank Hello Peter Team
***
Please note that our team tried calling you to no avail.
Kindly confirm a convenient time we may call you back.
Have a great day further
Kindest regards
Standard Bank Hello Peter Team
***
Please note that our team tried calling you to no avail.
Kindly confirm a convenient time we may call you back.
Have a great day further
Kindest regards
Standard Bank Hello Peter Team
***
I had my phone on me the whole day, but I never saw any missed call. Perhaps they tried calling a wrong number.
I had my phone on me the whole day, but I never saw any missed call. Perhaps they tried calling a wrong number.
Our team will be in touch tomorrow.
Please be on the look out of our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in touch tomorrow.
Please be on the look out of our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team unsuccessfully attempted to call you earlier. We also emailed you. Please review and reply.
Please indicate a time that works for us to speak with you.
Enjoy your lovely day.
Many thanks
Kindest regards
Standard Bank Hello Peter Team
***
Our team unsuccessfully attempted to call you earlier. We also emailed you. Please review and reply.
Please indicate a time that works for us to speak with you.
Enjoy your lovely day.
Many thanks
Kindest regards
Standard Bank Hello Peter Team
***
