Standard Bank broke my heart.

Item: Standard Bank
Rating: 1
Author: Pieter B

I am so very upset and heartbroken that my bank failed me after being a customer for over 20 years.

I lost my job after being terminated for Ill Health Incapacity due to an Occupational Disease that is permanent and can not be cured / reversed. (awaiting claim to be completed)

I app**** for assistance in the form of a payment holiday on my personal term loan and other products and received the approval email on 9 September 2020. Great was my shock to see the loan instalment being deducted of my wife salary.

Now we will have no money for food and transport which means my wife will most likely also loose her job as she will not be able to get to work.

So so disappointed.

Regards

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

30 Oct 2020, 11:43

Good day Pieter Bloem

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply30 Oct 2020, 11:43

Official

Good day Pieter Bloem

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Pieter B's updateReviewer Update

30 Oct 2020, 12:06

Thank you Standard Bank for your prompt reply.

Pieter B's update30 Oct 2020, 12:06

Reviewer Update

Thank you Standard Bank for your prompt reply.