STANDARD BANK BRANDWAG BRANCH BLOEMFONTEIN ***********

<p>APP**** FOR FURTHER LENDING ON EXISTING BOND 30/08/2016 IN BRANCH. WAS ASSISTED BY TRAINEE CONSULTANT-BARENG RAMABUSA. WAS GIVEN A REFNO AND TOLD TO FOLLOW UP AFTER 7 DAYS. AFTER DOING SO WAS TOLD BY HOME LOANS DEPT THAT THEY NEVER RECEIVED AN APPLICATION??? AFTER NUMEROUS ATTEMPTS TO CONTACT RAMABUSA I WENT BACK TO BRANDWAG BRANCH AND WAS TOLD THAT RAMABUSA WAS ON TRAINING. WAS ASSISTED BY PRESTIGE BANKER. HE ASSURED ME THAT HE WILL ASSIST RAMABUSA TO CAPTURE THE APPLICATION CORRECTLY AND SUBMIT IT. WAS GIVEN A NEW REFNO. GOT A SMS FROM STANDAND BANK SAYING THAT ISUUE HAS BEEN RESOLVED. FOLLOWED UP WITH HOME LOANS TODAY,ACCORDING TO THEM IT SHOWS THAT THE APPLIACTION IS INCOMPLETE??? IS THIS THE WAY STANDARD BANK TREATS THEIR CUSTOMERS??? WILL SOMEONE FROM STANDARD BANK PLEASE RESOLVE THIS???</p>