Standard Bank - Branch Service Level Unsatisfactory

I received an SMS to collect my credit card at Standard Bank, Bayside mall branch in TableView and I was shocked to wait an hour before someone could assist me. With the new system, agents must assist clients requesting a loan, collecting bank cards, and who knows whatever else. On arrival, we are asked to sit in the lobby and wait for our names to be called. As clients, we are unsure what department will assist us or even what position we are in the queue. During my lunch break, I went to the bank to quickly get my bank card and found Standard Banks approach to dealing with clients unsatisfactory. It makes no sense to me how you can have a person requesting a loan and a person collecting their bank card stand in the same queue with four agents assisting all sorts of matters. I felt sorry for the bank employees running around trying to assist the client and dealing with unhappy clients, myself included. The receptionist ended up helping me get my bank card in between writing down the name of clients that were arriving. Is this the level of service we are getting in banks today?

I want to add that this has no negative reflection on the bank's staff at Standard Bank Bayside Mall, who tried to assist as best and quickly as possible and patiently listen to clients complain while attending to other activities simultaneously. Standard Bank...Shocking!!!