Standard Bank Branch Poor Service - Festival Mall

I have a business account with Standard Bank. While depositing money into the business account some of the notes got stuck. Immediately I informed the consultant inside the branch at Festival Mall. I showed her the receipt I received that read that the ATM had jammed & it did not release the moneyI had deposited. She said the only thing she can do I log a report & that after a week it will be resolved. I logged this report in May 2019 it’s now 9 months later ( February 2020). I did not receive feedback from anyone, no call, no email NOTHING. I have gone to the Festival Mall Branch and no one seems to be able to pick up that my incident was recorded, to make matters worse the lady who logged my report no longer works at that branch. I did not get my money back that was stuck in the Standard Bank ATM & nobody cares, cause they did not work for that money. What’s funny is that I faced the similar incident at an FNB ATM & I immediately alerted the FNB employee that my money was stuck in their ATM, the matter was resolved within 30 minutes & I received my money back & just filled in a simple form. Standard Bank takes almost 1 year to resolve a matter, with no communication or sympathy towards their business clients. Shameful service, maybe it’s better to move my business account to FNB a bank that cares enough.