Standard bank Boulders midrand

This bank used to be very convenient but has become a nightmare. I wouldn't recommend it to anyone. It's very useless. Represented by an *********** individuals like a certain Sam at midrand Boulders branch . Who can take things personally with account holders and suspend or freeze their accounts even after they have submit all fica documentation. I find it disturbing that once blue chip bank ,now individuals like that can operate it like personal tuckshops.long story short. They froze my account for fica compliance. I submitted my documents, they activated and then a day later the Sam guy went and froze it again and claims he is doing what he calls verification. In the meantime they are running bank charges now into a negative balance on a frozen account monthly as if active. And refuse to allow me to close the account and they obviously dont care about my credit rating . PLEASE HELP CLOSE MY ACCOUNT. I don't want a standard bank account anymore. Why is this Sam guy at Boulders doing this. Is it above board? As a woman I am now worried.