NM
Nkateko M
1 reviews | Active since Sept 2021
30 Sept 2021, 21:20
Standard Bank Boulders - Estate Late account not paid
I am very disappointed in the manner in which Standard Bank branch Boulders have been handling my mother's estate. There are funds which are due to us and they have been sending us from pillar to post. This has been going on for over a year. This is totally unacceptable. We were told the reason for the delay was the Letter of Authority stamp which was unclear. Last week we took the LA letter to them for rescan and still await payment. We have been waiting for over a year while we were told this process will take 21 days to be finalised. If we do not get feedback urgently, we will have to lodge a complaint with the Ombudsman.
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Standard Bank's replyOfficial
01 Oct 2021, 02:30Hello Nkateko,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply01 Oct 2021, 02:30
Official
Hello Nkateko,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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NM
Nkateko M's updateReviewer Update
04 Oct 2021, 10:44Good day
Please note I have not been assisted since I lodged this complaint about a week ago, the matter is still not resolved. No one bothered to contact me or any of my family members to appraise us of what's happening. I am very disappointed with your service and lack of care for customers.
I am writing to the Ombudsman and all the proof has been collated regarding this claim.
we will not rest until someone is able to pay these funds. All we are told two weeks ago was that the deceased Estate system was offline and payment would be processed when you are back online. How possible is that a system that is used by such a huge organization goes offline for two weeks. This is pathetic service from Standard Bank branch boulders.
Please note I have not been assisted since I lodged this complaint about a week ago, the matter is still not resolved. No one bothered to contact me or any of my family members to appraise us of what's happening. I am very disappointed with your service and lack of care for customers.
I am writing to the Ombudsman and all the proof has been collated regarding this claim.
we will not rest until someone is able to pay these funds. All we are told two weeks ago was that the deceased Estate system was offline and payment would be processed when you are back online. How possible is that a system that is used by such a huge organization goes offline for two weeks. This is pathetic service from Standard Bank branch boulders.
NM
Nkateko M's update04 Oct 2021, 10:44
Reviewer Update
Good day
Please note I have not been assisted since I lodged this complaint about a week ago, the matter is still not resolved. No one bothered to contact me or any of my family members to appraise us of what's happening. I am very disappointed with your service and lack of care for customers.
I am writing to the Ombudsman and all the proof has been collated regarding this claim.
we will not rest until someone is able to pay these funds. All we are told two weeks ago was that the deceased Estate system was offline and payment would be processed when you are back online. How possible is that a system that is used by such a huge organization goes offline for two weeks. This is pathetic service from Standard Bank branch boulders.
Please note I have not been assisted since I lodged this complaint about a week ago, the matter is still not resolved. No one bothered to contact me or any of my family members to appraise us of what's happening. I am very disappointed with your service and lack of care for customers.
I am writing to the Ombudsman and all the proof has been collated regarding this claim.
we will not rest until someone is able to pay these funds. All we are told two weeks ago was that the deceased Estate system was offline and payment would be processed when you are back online. How possible is that a system that is used by such a huge organization goes offline for two weeks. This is pathetic service from Standard Bank branch boulders.