Standard bank bond insurance - Poor standard

We recently had an accident where my eldest son who worked for me had knocked the gate and wall with my work bakkie while trying to avoid knocking the dog. This happened on the 7th of May 2019. The claim was logged on the 9th of May 2019 because we could not get hold of anyone until the Thursday. The assessors came out and did what they had to do and a claim was logged. The claim number 19/038800 was issued and that's where the service stopped. I've since called 8 times and only got through to someone three times. Each time I call, I have to spend 30 minutes of my airtime holding. It doesn't matter what time I call, It's the same thing. When I did manage to get to speak to someone, the replies were different but no one could tell me what was happening. I have sent numerous emails to the email address mentioned in the sms I received. The reply states that someone will contact me in the next two hours, but guess what? I have now been waiting almost a whole week. In the meantime the gate and wall being damaged, leaves us exposed and unsafe. The Standard bank employees who we spoke to, do not care. One gentleman actually told me that there is nothing he can do and that the safety is my own concern. We are paying customers and have never claimed for anything apart from a burst geyser. This is really the worst service I've ever experienced. There is absolutely no communication whatsoever. I will NEVER recommend Standard Bank for anything. My next home will NOT be financed through Standard bank either. The name should be POOR STANDARD BANK. I am speechless.....