SM
Sonje M

1 reviews | Active since May 2010

11 Jul 2016, 13:01

Standard Bank Bond department you are wasting my time!

<p>Please contact me urgently as I am not achieving anything by calling many times emailing many times! You are charging me for insurance and I have done all cession forms etc...</p>

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Replies (2)
Standard Bank
Standard Bank's reply11 Jul 2016, 14:19
Official

Good day Sonje

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply12 Jul 2016, 10:24
Official

We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown you experienced with our institution.

As per our telephone conversation, this matter has been addressed with you and we agreed on the way forward.

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Lucy Mo***eng
Complaint Resolution Centre
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********** (fax)