Standard Bank Boksburg - horrible service

Standard bank Boksburg - I have been sitting in the queue inside the branch for 3 hours, no one is explaining to us why the service is so bad nor why things are so slow. People with 'appointments' walk past us and are helped before us whom have been queuing all morning. The emotional and physical strain is tremendous for all customers. Standard bank retrenched a significant portion of all employees and is yet struggling to meet basic service standards. I have been a faithful client of standard bank for years, since 2016 to date, yet standard bank has never offered me a loan, home finance nor vehicle finance. Besides that I have had to update my five details twice in the past 2 months where the banks had also blocked my account in this regard the 2nd time it was claimed that the bank misplaced my documents. What negligence. I am very dissatisfied with the service and have even begun to consider changing banks. How can one bank make it so difficult to use my own money.