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Paballo M

1 reviews | Active since Jan 2020

02 Apr 2020, 15:44

Standard bank Bogus vehicle insurance

Standard bank financed my vehicle purchase on April 2018 and the car was insured before leaving the dealership. To my surprise the March 2020 installment was a R1000 higher than the normal on enquiring with Sandard bank I was told the additional amount is for insurance. My question is who authorised the insurance because the vehicle has been insured from the date of purchase. No one can give me an explanation from customer care line. I then reversed the whole amount and I am gonna only transfere what we agreed on.

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Replies (1)
Standard Bank
Standard Bank's reply03 Apr 2020, 06:37
Official
Dear Paballo
 
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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