Standard Bank Blunder

Capitec Bank sent an instruction to Standard Bank to switch my debit order for my Personal Loan to my Capitec Savings Account. And Capitec Bank did this WITHOUT MY CONSENT.

After this, what does Standard Bank do? They SWITCH the debit order without even calling or confirming with me I want to change my debit order details.

I called Standard Bank today (2 September) and a consultant told me I had to go to the branch to have my debit order details restored to what they were. So when Capitec sends Standard Bank an instruction to switch debit orders, they do so without asking any questions! But when I call in and tell them Capitec did this without my consent, they tell me I have to go to a branch to revert this!!!

I then demanded to speak with a Team Leader at Standard Bank. I spoke to the Team Leader and she said she would ask the back office to call me and change my Personal Loan debit order details to what they were. The back office did indeed call me and they told me they had restored my debit order to what it was. BUT ALAS AND BEHOLD, A COUPLE OF HOURS LATER I RECEIVE ANOTHER SMS FROM CAPITEC TELLING ME MY DEBIT ORDER HAS AGAIN BEEN CHANGED TO CAPITEC BY STANDARD BANK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WHAT UNPROFFESIONALISM!!!!!!!!!!!!!!