Standard Bank / Bluebean just doesn't care

I made an eft payment on my bluebean account (more than 2000% of my minimum required payment) on 03/09/2015. Bluebean for some reason are missing that payment, gave me a unpaid which lead to my credit applications to be declined. <br> I was on the phone with them on 05 and 06/11/2015 for more than 2 hours trying to sort this out, but everyone kept transferring me where I every time had to verify my identity.<br> I eventually came through to Robyn Knight on 05/11/2015 who assured she will be able to help me. I then emailed her together with another email address she provided but which was incorrect so the email returned. <br> When I phoned AGAIN on 06/11/2015 I could not get hold of Robyn but was told the email address she provided was not the correct department and I was given another address.<br> I then emailed [Email Removed] only to receive a reply saying I need to go into a branch because I used an incorrect account number. I have been paying my account under the same beneficiary code for the past 4 years, I am 100% sure I used the correct account number. <br> <br> Please rectify your mistake, correct my record at the Credit Bureau and at Standard Bank and write back interest and fees.