Standard Bank Blue Route sink to new lows

My accounts have been with Standard Bank since 1978!! I swear this is the absolute worst customer service I have ever ever ever had. Despite reporting them before on Hello Peter, my problem, which I was assured telephonically by the Branch Manager had been sorted, low and behold, this month it's STILL wrong. How difficult is it to amend an investment account from "Pay interest to cheque account to capitalise interest??" Two months and many visits later apparently. Farazaana Jaffer you are the absolute worst consultant I have ever had the dubious pleasure of dealing with.