rR
rotondwa R
1 reviews | Active since Oct 2022
15 Oct 2022, 04:19
STANDARD BANK BLOCKING MY ACCOUNTS FOR NO REASON
FNB made the mistake of reporting a ***** against my Standard Bank business accounts since I had received a transaction from one of their clients at FNB. After realizing their error, they tried again to contact Standard Bank to let them know about it, but they were unable. Although there is no ***** case against my accounts because FNB has already resolved this matter for their client, Standard Bank asked me to provide an affidavit and proof of payments. It has been weeks since I have tried to talk to my bank (standard bank) to unblock my accounts, but there has been no resolution.
which I undoubtedly disclosed all the information, Since no one bothered to contact to inform me that my accounts were blocked, I had to find out for myself, it is really frustrating for the bank that does not prioritize its customers. How can this be handled, and which bank has the best business accounts, honestly?
Helpful (0)
Replies (16)0
Replies (16)rR
rotondwa R's updateReviewer Update
15 Oct 2022, 08:20I am tired of hearing you people saying you have escalatred the matter I have been told this since past two weeks, I just need my money to move my service elsewhere please
rR
rotondwa R's update15 Oct 2022, 08:20
Reviewer Update
I am tired of hearing you people saying you have escalatred the matter I have been told this since past two weeks, I just need my money to move my service elsewhere please
Standard Bank's replyOfficial
15 Oct 2022, 08:27Hi Rotondwa
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply15 Oct 2022, 08:27
Official
Hi Rotondwa
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
rR
rotondwa R's updateReviewer Update
15 Oct 2022, 08:29Hello
what relevant team why cant they call me now, My case has been escalated more than 4 times as we speak had to wait more than 10 days for this so called phone call, no one is calling The ***** department is really the lazy department and affecting your clients,
There is no case on my profile but they tell you they want to investigate they dont even provide me with the case number or a person investigating
Please ask them to call me now i need to move my money elsewhere as soon as possible
what relevant team why cant they call me now, My case has been escalated more than 4 times as we speak had to wait more than 10 days for this so called phone call, no one is calling The ***** department is really the lazy department and affecting your clients,
There is no case on my profile but they tell you they want to investigate they dont even provide me with the case number or a person investigating
Please ask them to call me now i need to move my money elsewhere as soon as possible
rR
rotondwa R's update15 Oct 2022, 08:29
Reviewer Update
Hello
what relevant team why cant they call me now, My case has been escalated more than 4 times as we speak had to wait more than 10 days for this so called phone call, no one is calling The ***** department is really the lazy department and affecting your clients,
There is no case on my profile but they tell you they want to investigate they dont even provide me with the case number or a person investigating
Please ask them to call me now i need to move my money elsewhere as soon as possible
what relevant team why cant they call me now, My case has been escalated more than 4 times as we speak had to wait more than 10 days for this so called phone call, no one is calling The ***** department is really the lazy department and affecting your clients,
There is no case on my profile but they tell you they want to investigate they dont even provide me with the case number or a person investigating
Please ask them to call me now i need to move my money elsewhere as soon as possible
Standard Bank's replyOfficial
15 Oct 2022, 09:45Hi Rotondwa
Our team will get back to you. Please allow them time to follow up what happened and they will get back to you once feedback is received from our ***** team.
Standard Bank Help Centre
***
Our team will get back to you. Please allow them time to follow up what happened and they will get back to you once feedback is received from our ***** team.
Standard Bank Help Centre
***
Standard Bank's reply15 Oct 2022, 09:45
Official
Hi Rotondwa
Our team will get back to you. Please allow them time to follow up what happened and they will get back to you once feedback is received from our ***** team.
Standard Bank Help Centre
***
Our team will get back to you. Please allow them time to follow up what happened and they will get back to you once feedback is received from our ***** team.
Standard Bank Help Centre
***
rR
rotondwa R's updateReviewer Update
15 Oct 2022, 16:25This is an update that they have **** to me again in public and no one acutal has reach out to me with resolution
rR
rotondwa R's update15 Oct 2022, 16:25
Reviewer Update
This is an update that they have **** to me again in public and no one acutal has reach out to me with resolution
rR
rotondwa R's updateReviewer Update
15 Oct 2022, 16:26Honestly they have went ahead and close my accounts without even bothering calling me as their client, All I need now is to get all my money and move to another service
rR
rotondwa R's update15 Oct 2022, 16:26
Reviewer Update
Honestly they have went ahead and close my accounts without even bothering calling me as their client, All I need now is to get all my money and move to another service
Standard Bank's replyOfficial
15 Oct 2022, 16:58Hi Rotondwa
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 15 October 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 15 October 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply15 Oct 2022, 16:58
Official
Hi Rotondwa
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 15 October 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 15 October 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
rR
rotondwa R's updateReviewer Update
15 Oct 2022, 17:06Yet
You said you will call, The email was sent with no resolution similar to the bunch of auto reply emails with no solution, Can i please have Head Office Address?
You said you will call, The email was sent with no resolution similar to the bunch of auto reply emails with no solution, Can i please have Head Office Address?
rR
rotondwa R's update15 Oct 2022, 17:06
Reviewer Update
Yet
You said you will call, The email was sent with no resolution similar to the bunch of auto reply emails with no solution, Can i please have Head Office Address?
You said you will call, The email was sent with no resolution similar to the bunch of auto reply emails with no solution, Can i please have Head Office Address?
rR
rotondwa R's updateReviewer Update
17 Oct 2022, 07:06Hello
I am here to give another update that it is now day 13 with no resolutions
What they are good at saying
We will call you back? We have escalated the matter? In this 13 days, I have been promised to be called back more than 6 times having to wait 48 hours in all count.
When you ask for reference number they do no have it at all
I am here to give another update that it is now day 13 with no resolutions
What they are good at saying
We will call you back? We have escalated the matter? In this 13 days, I have been promised to be called back more than 6 times having to wait 48 hours in all count.
When you ask for reference number they do no have it at all
rR
rotondwa R's update17 Oct 2022, 07:06
Reviewer Update
Hello
I am here to give another update that it is now day 13 with no resolutions
What they are good at saying
We will call you back? We have escalated the matter? In this 13 days, I have been promised to be called back more than 6 times having to wait 48 hours in all count.
When you ask for reference number they do no have it at all
I am here to give another update that it is now day 13 with no resolutions
What they are good at saying
We will call you back? We have escalated the matter? In this 13 days, I have been promised to be called back more than 6 times having to wait 48 hours in all count.
When you ask for reference number they do no have it at all
Standard Bank's replyOfficial
17 Oct 2022, 07:53Good Day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply17 Oct 2022, 07:53
Official
Good Day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
rR
rotondwa R's updateReviewer Update
17 Oct 2022, 07:56I am yet to say again what is special about this 6th escalation you have done now, is it different from the other 5 escalation I have made to the relevant team, stop playing with people emotions a phone call wont even take 15 minutes to resolve this issue but you delay as if this is a real matter, kindly ask them to call me now
I am tired of being lie to, We cannot be having 6th escalation for a very small issue **** mannn
I am tired of being lie to, We cannot be having 6th escalation for a very small issue **** mannn
rR
rotondwa R's update17 Oct 2022, 07:56
Reviewer Update
I am yet to say again what is special about this 6th escalation you have done now, is it different from the other 5 escalation I have made to the relevant team, stop playing with people emotions a phone call wont even take 15 minutes to resolve this issue but you delay as if this is a real matter, kindly ask them to call me now
I am tired of being lie to, We cannot be having 6th escalation for a very small issue **** mannn
I am tired of being lie to, We cannot be having 6th escalation for a very small issue **** mannn
Standard Bank's replyOfficial
17 Oct 2022, 10:50Hi Rotondwa
Please note that our ***** team is still busy with the case and once we receive feedback we will get back to you. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Kindest regards, Standard Bank Hello Peter Team***
Please note that our ***** team is still busy with the case and once we receive feedback we will get back to you. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply17 Oct 2022, 10:50
Official
Hi Rotondwa
Please note that our ***** team is still busy with the case and once we receive feedback we will get back to you. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Kindest regards, Standard Bank Hello Peter Team***
Please note that our ***** team is still busy with the case and once we receive feedback we will get back to you. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Kindest regards, Standard Bank Hello Peter Team***
rR
rotondwa R's updateReviewer Update
17 Oct 2022, 11:09He baana
What ***** case are they investigating exacty, There is no ***** Case, FNB already phone you guys to tell you it was a mistake, We have sent you already prood of payments Affidavite, What more exactly do you need ****ing *****s
What ***** case are they investigating exacty, There is no ***** Case, FNB already phone you guys to tell you it was a mistake, We have sent you already prood of payments Affidavite, What more exactly do you need ****ing *****s
rR
rotondwa R's update17 Oct 2022, 11:09
Reviewer Update
He baana
What ***** case are they investigating exacty, There is no ***** Case, FNB already phone you guys to tell you it was a mistake, We have sent you already prood of payments Affidavite, What more exactly do you need ****ing *****s
What ***** case are they investigating exacty, There is no ***** Case, FNB already phone you guys to tell you it was a mistake, We have sent you already prood of payments Affidavite, What more exactly do you need ****ing *****s
Standard Bank's replyOfficial
17 Oct 2022, 12:22Hi Rotondwa
Thank you for allowing us the opportunity to look into your matter.
Our team will get back to you.
Regards
Kindest regards, Standard Bank Hello Peter Team***
Thank you for allowing us the opportunity to look into your matter.
Our team will get back to you.
Regards
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply17 Oct 2022, 12:22
Official
Hi Rotondwa
Thank you for allowing us the opportunity to look into your matter.
Our team will get back to you.
Regards
Kindest regards, Standard Bank Hello Peter Team***
Thank you for allowing us the opportunity to look into your matter.
Our team will get back to you.
Regards
Kindest regards, Standard Bank Hello Peter Team***
rR
rotondwa R's updateReviewer Update
17 Oct 2022, 19:13Good day
When my account was block there are Funds that were suppose to come to my account, when it is active will the funds be processed
Thank you
When my account was block there are Funds that were suppose to come to my account, when it is active will the funds be processed
Thank you
rR
rotondwa R's update17 Oct 2022, 19:13
Reviewer Update
Good day
When my account was block there are Funds that were suppose to come to my account, when it is active will the funds be processed
Thank you
When my account was block there are Funds that were suppose to come to my account, when it is active will the funds be processed
Thank you
Standard Bank's replyOfficial
18 Oct 2022, 07:26Good Day Rotondwa
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Oct 2022, 07:26
Official
Good Day Rotondwa
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***