Standard Bank Blocking account. Unexpectable manner.

So both of my account was blocked when i woke up this morning. and i did not know why? I phoned the help desk only to find out that it was for information: Residential address and ID document that could only be submitted in my local standard bank branch. Now standing at a filling station not being able to pay my fuel was quite embarrassing for me. Phoned my wife who could luckily take of from work to bring me some cash.

Went to the branch and luckily could submit proof of residential address and ID. The lady was very helpful and confirmed that the blocks was removed on my accounts and i could go my way. So i went to checkers for some last minute shopping and you gest right the blocks was still active, i had to leave the trolley with food while lots of people looked me on, how embarrassing can you get?

Now i am furious and phoned the help desk again, just to be told that the blocks are still active. After about 10 min on the phone the lady confirmed again that all is fine now and i can use my cards. After about 30 minutes i quickly stopped at my wife work to purchase her a cooldrink to say thanks for her help this morning and yes the transaction declined again. Same story phoned help desk again and i still do not know if my cards will work.

Thank you standard bank for not letting me know that you need information from me........ It is unexpectable just to block once account with no warning, not trying to get hold of me. I am a prestige banker with 25 years plus with you and this is how you treat me? Tomorrow i will test my cards again and if it does not work i will be looking for another banking service.