Standard Bank blocking account of a Stage 4 cancer patient because his wife helped him to read the numbers on his debit card

I have banked with Standard Bank as a business and personal for more than 30 years. My husband, whom I married less than a year ago, also has an account with Standard Bank for 24 years. Standard Bank today froze my business account AGAIN after I supp**** them with all outstanding documents and all problems were sorted. An hour later, at my husband's hospital bed which he was readmitted after a serious operation and an infection, they contacted him regarding a transaction he did on the internet. He could not talk to them due to the doctor that just arrived in his rooms. He then phoned Standard Bank after receiving a SMS regarding possible *****. I helped him with this as he is very sick. Because I helped him read the last four numbers on his debit card, which was difficult to see due to the shiny background of the card and the neon lights in the hospital, they decided to block his account as he was being manipulated. They said it can only be unblocked with him coming to a branch. We do not even know if and when he will be coming out of hospital. In the mean time, all his access to his funds have now been blocked. I explained the whole situation but was just told this is protocol. During this extremely difficult times, and the fact that they could follow this up with the relevant docters or anybody, I would expect Standard Bank to make a bit of an effort to help. If my husband at all comes out of hospital, he will now be forced to go to a branch somewhere, park in a mall and walk to the Standard Bank when he will barely be able to get from a car to this bed. I would assume that a Standard Bank official will probably not come out to a car (or to go to the hospital) to verify his identity etc. I am really shocked and horrified at the position this has put us in. In the mean time my business account is frozen, and my accounts do not have funds in as I had to pay for essentials while my husband was waiting for funds to be released to his account. No bank should be this callous.