MK
Mohammed K
1 reviews | Active since Aug 2011
20 Mar 2025, 10:30
Standard Bank Blocking Account
Opening a Shariah Term Deposit for 1 month on 08 March 2025. I get the account opening confirmation via email.
On 19 March, I log into my account to see the Fixed deposit was never opened, and the funds are still in my account. I try once again to open a fixed deposit account, but the app does not allow me to access my own funds.
20 March - I go to the brand to query this. They can't help except to log a call. What a useless process.
So basically, I have lost out on Shariah interest income since the 08 March, and I can't access the funds that are mine.
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Standard Bank's replyOfficial
20 Mar 2025, 10:32Good day Mohammed,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Mar 2025, 10:32
Official
Good day Mohammed,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***