Standard Bank blocking account

On 21 Aug 2025 I bought dog food from a supplier. When I try to do an EFT, a message appeared stating that the transaction could not be completed because of *****ulent activities. I phoned the number supp****,16h54, and after quite a discussion and a lot of questions, the operator informed me that he forwarded the problem to a department who will clear the fault. He said I have to wait 30 minutes before doing the EFT. After an hour I again try to do an EFT but again the same message appeared. Again I phoned the number supp****, 18h01, and Shipo answered. Again a massive conversation and again a lot of questions, Shipo informed me that he noted that the problem was escalated but he is going to escalate the problem as well. He then informed me that I have to wait 60 minutes before doing the EFT. At 21h06, 3 hours since my conversation with Shipo, I again tried to do an EFT. Again the message regarding *****ulent activity appeared. As a Standard Bank client for 50+ years, I am highly upset seeing that two Standard Bank employees gave me a time line when the fault would have been cleared which did not happen. This behavior of Standard Bank is totally unacceptable and it can only be interpreted as Standard Bank is chasing long standing clients away.