1 reviews | Active since Oct 2023
Standard Bank blocked my account without warning – I am currently stranded in another province
Standard Bank blocked my account without any prior notice. I am currently in another province and only found out my account was blocked when my card declined. I received no SMS, no email, and no call from the bank. I am stuck with no cash and no access to my own funds. I cannot withdraw money, pay for transport, or cover basics. When I called Standard Bank, I was told my account was blocked because an ABSA account transferred R850 to me on 18 December, and that account was later flagged for *****.Mind you my card is been blocked today on the 29th of December, Despite this, I am the one being punished for something that is not my fault. Blocking a customer’s account without warning especially while they are travelling is unacceptable and unfair. This has caused me serious distress and inconvenience. I urgently need my account unblocked.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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I am still stranded in another province with no access to my money because my account remains blocked. This is not just a poor customer experience, it is causing real hardship and distress.
Please note that any further delays are worsening my situation. I urgently need this matter escalated and resolved immediately, not at an unspecified time.
I expect direct contact and a clear, concrete resolution as soon as possible.
I am still stranded in another province with no access to my money because my account remains blocked. This is not just a poor customer experience, it is causing real hardship and distress.
Please note that any further delays are worsening my situation. I urgently need this matter escalated and resolved immediately, not at an unspecified time.
I expect direct contact and a clear, concrete resolution as soon as possible.