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Monique monique.mputu
1 reviews | Active since May 2026
27 May 2026, 16:51
Standard Bank blocked my account over an alleged R230 *****ulent transaction from 2025, despite my account remaining active all this time
Standard Bank blocked my account over an alleged R230 *****ulent transaction from 2025, despite my account remaining active all this time. My son sends me money monthly for rent, food, and medication, and I have now gone 7 days without access to my funds. We submitted the required affidavit and were promised feedback within 48 hours, but nobody has contacted us. Every call results in the same response: “an investigator will contact you.” This situation is causing serious hardship and stress.
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Standard Bank's replyOfficial
28 May 2026, 07:50Dear Monique,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 May 2026, 07:50
Official
Dear Monique,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***