CG
Cheryl G

1 reviews | Active since Feb 2012

30 Dec 2017, 14:36

Standard Bank blocked my account *******ly

Standard Bank blocked my account for no apparent reason without even contacting me. When you try and call them to sort things out, they promise to call you back but never do so. When you call again, you hold on for over an hour without anyone answering the phones! Absolutely useless!

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Replies (2)
Standard Bank
Standard Bank's reply31 Dec 2017, 01:57
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply18 Jan 2018, 09:43
Official

Dear Cheryl

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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