MN
Mbali N

1 reviews | Active since Oct 2021

15 Mar 2023, 10:54

Standard bank blocked my account for an amount my husband transfered who uses Standard bank as well

I want just want to share my bad experience with Standard bank. On the 28th of February 2023 my husband who banks with Standard bank as well transfered an amount of R9000 to my account which comes from his salary(mind you he always transfers money to my account sometimes more than this amount) .

Anyways I go to Checkers and do my groceries and my card declined😡 , went to the Atm to withdraw the card declined 😡and so I call the customer care line only to be told my account has been blocked because of the R9000 that came in 😡. I could not buy food for my children and worse debit orders couldnt get funds because of this . My husband account was also blocked. Two days later the account was open but Im now sitting with unpaid debit orders and penalties because of this. Why was I not inform of this issue of R9000 before Standard bank decided to block my account? Who is going to pay for these penalties frm debitors? Mind you I had to make a new bank card because the old one was no longer in use😡on whose cost? This bank has truly gave me the worst experience this month and extremely disappointed in the way this issue was handled.

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Replies (1)
Standard Bank
Standard Bank's reply15 Mar 2023, 10:56
Official
Dear Mbali Ndwandwe

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team 
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