MS
Matthew S
1 reviews | Active since Aug 2020
04 Aug 2020, 16:01
Standard Bank blocked account security questions
Standard Bank your information you have on record with my security questions is WRONG! I'm wanting to settle my personal loan and have dealt and pushed from pillar to post the whole week, only to fail your STUPID security yesterday and have being blocked out my profile. You know what it's fine. I've already moved everything across to Discovery Bank 100x better
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Aug 2020, 16:04Dear Matthew
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply04 Aug 2020, 16:04
Official
Dear Matthew
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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MS
Matthew S's updateReviewer Update
04 Aug 2020, 17:47I hope so Standard Bank. I mean I appreciate the fast response, but since I've been blocked today, I was told there was nothing you could do..... and as far as I can see your reply is just to save face in a public setting, because I certainly haven't had any response from anyone as of yet.
MS
Matthew S's update04 Aug 2020, 17:47
Reviewer Update
I hope so Standard Bank. I mean I appreciate the fast response, but since I've been blocked today, I was told there was nothing you could do..... and as far as I can see your reply is just to save face in a public setting, because I certainly haven't had any response from anyone as of yet.
Standard Bank's replyOfficial
13 Aug 2020, 10:03Dear Matthew Smith
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that this matter has been sorted out already.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that this matter has been sorted out already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply13 Aug 2020, 10:03
Official
Dear Matthew Smith
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that this matter has been sorted out already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that this matter has been sorted out already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***