MM
Masego M

1 reviews | Active since Feb 2021

03 Jul 2024, 18:40

Standard Bank blocked account I'm writing this in relation to the poor service I'm receiving from standard bank

Standard Bank blocked account I'm writing this in relation to the poor service I'm receiving from standard bank. My account has been blocked since 3/2/21, the bank did not even call to alert me. This was due to the funds I received from SARS, the funds were returned to SARS by standard bank but the account remained blocked. I have visited the branch numerous times, I'm sure it even shows on my case history trying to unblock the account but I was sent from pillar to post. No one is really interested in helping unblock the account. I also sent Emails to the ***** but I'm not getting any solution to have my account unblocked. Funds are accumulating every month in that account but I can't use them. Please I need that money ASAP. It has been 3 years now.

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Replies (4)
Standard Bank
Standard Bank's reply04 Jul 2024, 07:05
Official
Dear Masego

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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MM
Masego M's update04 Jul 2024, 18:48
Reviewer Update
I haven't received any calls nor emails to show that the matter is being dealt with. I dont even know what to do as I've been going to the branch almost everyday for the past three weeks. Please you can give me my money and close your account
Standard Bank
Standard Bank's reply04 Jul 2024, 20:08
Official
Dear Masego

We sincerely apologize for the delay in getting back to you.

Our team will be in contact with you to address your concerns.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply05 Jul 2024, 09:18
Official
Dear Masego

We would like to thank you for giving us the opportunity to address your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

 
Kindest regards
Standard Bank Hello Peter Team 
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